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COVID-19 Preparedness

A Note on Coronavirus

To Our Loyal Guests,

As you can imagine, with the ever-growing concern for public health and the spread of Coronavirus (COVID-19), we have spent the last few weeks diligently learning about what we can do to keep all our guests safe when they come to our restaurants.

The Burger King® brand operates nearly 300 restaurants in Canada, and we are working on several things to ensure we are doing our best for you.

Safety: We are proud to say we have best-in-class cleaning procedures in place in our restaurants worldwide. We have handwashing, sanitization and cleaning rules that make sense. We wipe down pin-pads and door handles. We disinfect tables, chairs and all the surfaces in our restaurants. In light of COVID-19, we have increased the frequency of these cleanings, which now occur multiple times every hour at each of our restaurants.

Experts: We are connected with government experts. When the crisis started in China, we were among the first to do everything that these experts asked of us.

Teamwork: We are working hard with our amazing restaurant owners and their team members to always do the right thing for you, our guest. We will never cut corners. We have been North America’s burger brand for over 50 years and it’s because you can trust that we strive to do the right thing.

Delivery: We have been meeting with the world’s biggest delivery partners to make sure they can handle increased demand for delivery. We offer Delivery with Skip The Dishes, Uber Eats, and DoorDash.

Industry: We are talking to other restaurant chains around the world to understand what they are doing. We are the most competitive burger brand on the planet. But, there are times to turn down the grill and make sure as a restaurant industry that we are learning from each other. We are staying in touch with our competitors to make sure we’re all doing the right thing together in this situation so that you don’t have to worry about your health when you walk into any restaurant in Canada – whether ours or someone else’s.

We look forward to continuing to serve you at our restaurants, and to doing our part to keep you and our communities safe.

Thank you for your incredible loyalty and always know that we will do our best to do the right thing for all of our guests at BK restaurants worldwide.

With all my thanks,

Matt Wright, General Manager, Burger King® Canada

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